Customer Care

 

What form of payment do you accept?
We accept most major credit cards with payments processed through Shopify or PayPal.

How much is shipping?
Orders are shipped by USPS First Class mail (2-7 days) with tracking/delivery confirmation.
First Class shipping cost:
$3.95 for orders under $100
Standard shipping is free on all domestic orders over $100
We also offer USPS Priority Mail (1-3 days)
Priority Mail shipping costs:
$7.95 for orders up to $100
$14.95 for orders over $100

All orders will ship within 3 -5 business days. Orders will default to standard first class shipping, you may upgrade to Priority shipping during checkout.

Do you offer International shipping?
Yes! At this time we offer International shipping to Canada, Australia and select countries in Europe and Asia. We hope to add more countries soon.

We ship Standard International shipping via the USPS:
$12.00 flat rate for orders under $100 and $18 flat rate for orders over $200 (Canada)
Canada takes about 6-10 days fro delivery through the USPS.
$16.00 flat rate for orders under $100 and $26 flat rate for orders over $200 (Australia, Europe and Asia)
Australia, Europe and Asia takes about 10-15 days for delivery through the USPS.

Buyers are responsible for any customs and import taxes that may apply. Creations 4 Wildlife is not responsible for any delays due to customs.

How are the bracelets packaged?
All orders will be carefully packed in a padded mailing envelope or USPS Priority Mail box and placed inside a drawstring linen bag to assure they are protected during shipping.

Do you offer custom orders?
Our bracelets are offered in two sizes,  7 and 8 inches. Most of our bracelets stretch to fit a wrist from 6.5 inches to 8.5 inches.  If you need a special size, either smaller or larger then the standard size listed, please note in the comments when ordering or send us an email before placing your order.

How do I measure my wrist?
Using a flexible tape measure or string, measure just below the wrist bone, where you normally wear your wrist watch. Add one-half inch to allow room for comfort. This should give you an approximate size for the bracelet you’ll need.

Is there special care for the bracelets?
We do not recommend immersing our bracelets in water (remove when doing dishes, showering, swimming, etc) and remove when sleeping. Soaps and lotions may cause the semi-precious stones to dull. Also, the proper fit of the bracelet will ensure a long life. If the bracelet is too tight or too loose, this could cause additional strain on the elastic cord.

Do you offer refunds or exchanges?
We offer a 90 day replacement if the bracelet is damaged during normal wear. A photo of the damaged bracelet/loose beads is required. Please email us for further instructions on how to process the exchange. Unfortunately, we will not be able to make a second donation to the charity for the replacement bracelet.

When do you donate the profits made from sales?
Donations are made on a bi-annual basis. We donate 10% of our profits.

Is Creations 4 Wildlife a non-profit company?
Creations 4 Wildlife is not a non-profit organization. We are a for-profit company. We believe in being transparent and about creating awareness to make a difference for these endangered species.